Policy

Returns & Refunds

Last updated: August 29, 2026

We stand behind Horse Jello® with a 90-day money-back guarantee. This policy explains how it works and how to request a refund.

90-day money-back guarantee

Try Horse Jello® for a full 90 days from your original order date. If you're not satisfied for any reason, contact us within that window and we will refund your purchase — no questions asked, and even if the jars are empty. You do not need to return any product to receive your refund unless our support team asks you to for a specific reason.

How to request a refund

• Contact our support team by email, phone, or through the Customer Support page below within 90 days of your original order date.
• Provide your order number or the email/name used at checkout so we can locate your purchase.
• We'll confirm your refund and process it back to your original payment method.

Refund timing

Once approved, refunds are typically issued within 5–10 business days. Depending on your bank or card issuer, it may take a few additional days for the credit to appear on your statement.

Subscription orders

If you're on a subscription, requesting a refund does not automatically cancel future shipments. Let our support team know if you'd like your subscription cancelled at the same time — we're happy to take care of both in one request. You can also pause, skip, or cancel your subscription yourself at any time from your account, with no phone calls required.

Multi-jar packages

The guarantee covers the full package you purchased (including 3-jar and 6-jar bundles), not just a single jar. Because results build over weeks, we recommend giving the product the full 90 days before deciding.

Damaged or incorrect items

If your order arrived damaged, or you received the wrong item, contact us right away with your order number and, if possible, a photo of the issue. We'll send a replacement or issue a refund at no cost to you.

Orders purchased elsewhere

Horse Jello® is not sold on Amazon, eBay, or other third-party marketplaces. If you purchased a product claiming to be Horse Jello® from one of these platforms, this guarantee does not apply, and we cannot verify the authenticity of that product. Please purchase directly through our official checkout to be covered by this policy.