Policy
Shipping & Delivery
Last updated: August 29, 2026
This Shipping & Delivery Policy explains how Horse Jello® orders are processed, packaged, and delivered.
Order processing
Orders placed before our daily cutoff ship the same business day. Orders placed after the cutoff, or on weekends and holidays, ship the next business day. You will receive a confirmation email as soon as your order is placed, and a separate email with tracking information once it leaves our facility.
Shipping within the United States
We currently ship to addresses within the United States. Standard shipping is free on your first order. Most orders arrive within 3–5 business days of shipment, though delivery times can vary slightly depending on your location and the carrier's local conditions.
Tracking your order
Every order ships with tracking. You'll receive your tracking number by email the moment your package leaves our facility. If you haven't received tracking within 2 business days of ordering, please reach out to our support team below.
Discreet packaging
Every order ships in a plain, unmarked box with no logos or product names printed on the outside. The billing descriptor on your statement is also discreet and does not reference the product by name.
Delayed or lost packages
Occasionally, packages are delayed by the carrier or lost in transit. If your tracking shows no movement for several days, or your package hasn't arrived within the expected window, contact our support team and we'll investigate with the carrier and make it right.
Incorrect shipping address
Please double-check your shipping address at checkout. If you notice an error, contact us as soon as possible — we can usually update the address before the order ships. We are not able to redirect a package once it has already been handed to the carrier.
Subscription shipments
If you're on a recurring subscription, future orders ship automatically on your renewal date. You can view your next ship date, pause, skip, or cancel at any time from your account.